A new tool to better meet in the jungle of tariffs. The National Ombudsman of Energy on Thursday launched a comparator offers, available on-site www.energie mediateur.fr. Totally independent providers, the service proposes to compare the various offers of electricity and natural gas, according to several criteria: annual price, type of proposed tariff (set by the state or not) or the share of renewable energy included in the tender. And the service is not superfluous. Two years after opening to competition of the energy market, the French are still struggling to find their way. Almost two thirds (58%), unaware that they can indeed leave EDF and GDF Suez, according to an LH2 poll, conducted for the Ombudsman and the Commission for Energy Regulation (CRE). And they are 77% did not know how to switch suppliers.
13,000 claims in 2009
In addition, the mediator of energy is overwhelmed by the claims: 13,000 in 2009, a tenfold increase over 2008! Rates opaque, or billing errors in the meter are the problems most often encountered by consumers. Hence the interest to compare this development which was attended by most energy suppliers at the national level: besides the two heavyweights EDF and GDF Suez, six other energy providers nationally have said yes to proposed: Direct Energy, Planet Yes, Poweo, Alterna, GEG Source of Energy and Altergaz. Only Enercoop declined the offer, saying that this tool does not put enough value in the specificity of its offer, according to the Ombudsman's services.
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